Black Friday oversold update
December 01, 2020
Thank you for your patience as we work through the Black Friday oversold situation. We have done our best to come up with a solution that offers good customer service to our customers, but also does not impact our Artists.
We are sending out emails today notifying customers and Artists if their order was affected by an oversold item during Black Friday.
In the US, we will let them know that the oversold Lilac and Charcoal Clutches will be replaced by the Navy Clutch and the Ever Red Lip + Cheek will be replaced by the Scarlet Lip + Check. In addition, if Artists and Customers accept these replacement items they will receive a 10% coupon code to use in the month of December.
In Canada, Ever Red Lip + Cheek will be replaced by the Scarlet Lip + Check and will receive the 10% off code. However, since all three clutches were oversold in Canada, the replacement will be the Ivory clutch which is valued higher, no coupon code.
If customers or Artists do not want to move forward with these replacements + a coupon code they can respond by 10am MST on Thursday, December 3rd to have their order refunded. No other special request replacements will be offered at this time.
Thank you for your understanding and support as we work to resolve this error. We appreciate all of you and are thrilled with a great turnout during our Black Friday event and weekend.