Demi Colour Updates ALL Artists Should Know!
January 08, 2021
As Demi is set to make her debut, we wanted to give a timeline, as well as provide any additional information on what to expect with certification.
Firstly, to control the flow of submissions, and also the time in which a submission is either approved or responded to with adjustments that need to be made, we open submissions every Monday and Thursday at 9am, MST. Once the designated number of submissions are received for the day, the submission form is closed and reopened on the next submission period.
Secondly, you can expect to hear back with an approval- or with adjustments that need to be made- within two weeks of your submission. Please keep in mind that Monday, January 11th is the deadline for submission with the two-week turn-around time before the customer Demi launch on January 26th.
Like all worthwhile things, working with Demi Colour will take time and commitment to master. If you haven't yet joined the Demi Colour for Seint Artists FB group, we highly recommend doing so if you are working toward getting certified. Please remember that this is not a race to become certified- be patient with yourself as you learn and adapt. It’s a beautiful journey, and we are on it together.
In the upcoming week you can expect to see the following Demi Colour Marketing materials to help tease and educate customers on Demi Colour and the customer release taking place on January 26th! We will send out a telegram notifying all Artists when these assets have been added to the Seint Gallery Dropbox!
- Demi Handbook
- Glossary of Demi terms
- Demi cheat sheets for easy application tips
- Before and after photos
- Demi photoshoot images
- Demi Edit Images + individual tins/brushes/compact images
- Tutorials from Demi Certified Artists
- Testimonials from Artists who have tried and love Demi
- The Demi Colour Wheel
With the Artist Birthday Party fast approaching and different ways to sign up as an Artist, please familarize yourself with the return policies - there are three different scenarios outlined. The return policies below apply to IIID Kits and Demi Edits for NEW Artist sign-ups as well as EXISTING Artists.
Artists purchasing a Demi Edit I or Demi Edit II as a supplemental kit.
November 17th, 2020 - January 15th, 2021
We want to give Artists the opportunity and time to comfortably and confidently try Demi before it is launched to customers on January 15th. Because of this, we are making a special exception on our return policy for Artist Edits from November 17 - January 15. If you purchase an Artist Edit and decide it is not for you, you can return it for a full refund postmarked by January 15th, 2021. Products must be returned in new or gently used condition. Return shipping and handling fees are paid by the Artist. All returns must include a return/shade swap form and your original receipt. After January 15th, our standard Artist Kit Return Policy will apply for Demi Artist Edits. Any Demi orders placed after January 15th will be eligible for returns under our standard policies. See our outlined return policy for the US and for Canada.
Please note, Demi will take time and practice to learn so we encourage you to be patient with yourself and Demi before you make the decision to return the Artist Edit.
If you return a Demi Edit, you will be unable to become Demi certified as you do not have an Artist Edit in possession. You will need to wait six months and will only have one additional opportunity to repurchase a Demi Edit to become Demi certified. No returns will be accepted on a Demi Edit purchased for a second time.
NEW Artist Sign up with IIID Basic + Pro Kit OR Demi Edit I or Demi Edit II
Beginning January 16th, 2021 and moving forward
Artist Kit Return Policy You may return your artist kit or edit within one year of purchase for a refund of up to 90% of the purchase price.
Exchanging Kit Return Policy You may exchange your artist kit or edit within one year of purchase for the different Seint makeup system artist kit or edit. A Kit or Edit may not be exchanged to upgrade to the larger Kit or Edit within the same system.
The Artist Kit or Edit must be returned or exchanged in its entirety; all contents of the Kit or Edit must be unopened and all items must be unused and in resalable condition in order to receive a refund. You are advised to insure the package for $200, as Seint is not responsible for lost shipments. The original shipping and handling fees are not eligible for refund. Please note that when sending a return, make certain to retain your tracking number. Returns/exchanges that do not arrive at our warehouse cannot be processed without a valid tracking number.
In returning back an Artist Kit or Edit you are canceling your Seint Artist account. In exchanging an Artist Kit or Edit your place in an organization will remain the same.
Artists purchasing a Demi Edit I or Demi Edit II OR IIID Basic or Pro kit as a supplemental kit AFTER signup as an Artist.
Beginning January 15th, 2021 and moving forward
Artists may only purchase supplemental kits that are different than the Artist Kit or Edit system they signed up with and received. Only ONE supplemental kit per Artist will be allowed to be purchased. This is the applicable return policy for this scenario.
You may return your artist kit or edit within one year of purchase for a refund of up to 90% of the purchase price. The Artist kit or edit must be returned in its entirety; all contents of the kit or edit must be unopened and all items must be unused and in resalable condition in order to receive a refund. You are advised to insure the package for $200, as Seint is not responsible for lost shipments. The original shipping and handling fees are not eligible for refund.
Please note that when sending a return, make certain to retain your tracking number. Returns/exchanges that do not arrive at our warehouse cannot be processed without a valid tracking number.
If you return a Demi Edit, you will be unable to become Demi certified as you do not have an Artist Edit in possession. You will need to wait six months and will only have one additional opportunity to repurchase a supplemental Demi Edit to become Demi certified. You will need to wait six month to repurchase a supplemental IIID kit if it is returned. No returns will be accepted on a IIID Kit or Demi Edit purchased for a second time.
Additionally, please note that on January 15th, Artists will have the ability to purchase in their back office either a supplemental Demi Kit or a supplemental IIID Kit. If you are a current Artist and have not yet purchased a Demi kit it will show available to purchase. On the flip side, if you have a new Artist sign up as a Demi Artist, they will have the option to purchase a IIID Basic Kit. Once the supplemental kit has been purchased the ability to purchase will go away.