SUGAR Challenge 5: RETAIN
September 28, 2020
RETAIN CHALLENGE STARTS OCTOBER 1ST
Customers are the life-line to your business. Not only do they become your residual income, they may turn into party hostesses or your downline in the future. This is why keeping your most precious resource - your customers - coming back is essential for not only Maskcara’s business and success, but yours as well.
Complete the following criteria:
- Watch the "Retain Your Customers" training video on HQ.
- Reach out to 10 customers. A friendly email check-in, a sweet thank you, send a birthday card, send a text just to say “Hi!”
- Season change check-in with ALL your customers. Be sure they have the correct highlight as we are transitioning into fall.
- Share a part of your story/personal life 1x per week on social media - FB, IG Post, IG Stories - whatever fits you best! This can help people connect with you, and create loyalty.
- Take the time to leave some heartfelt comments on 5 of your customers social media posts each week. (20 total for the month)
- Create an email/text template for a follow up to send your customers after they make a purchase. Ex. Let them know you are there to help. Add in any helpful videos for beginners, troubleshooting tips, etc.
*Please email a screenshot of your post-purchase follow up email/text, screenshots of your four “share your story” social media posts, and a list of each customer you left a heartfelt comment for on social media to firstname.lastname@example.org
*Verify that you completed your challenges from November 1st - November 10th at https://bit.ly/346hySn
*Artists must be active (240CV) for the month of October to be eligible to earn the keychain charm.